We have entremets, petit gateaux and macarons ready in the store at Jalan Babura Lama No 4 Medan. If you need specific products at specific date and time, you may place your order via:

• Whatsapp +62821 6717 4480
• Email info@howey.co

Please list your full name, contact number, email, delivery request (if any), address, and any special requests such as greetings or the date and time you require your products to be ready upon ordering. After your order has been placed, full payment is to be paid directly to us by cash, payable cheques, credit card or bank transferred to:

BANK CENTRAL ASIA (BCA)
8250055448 / HOWARD CHANDRA

Baby full month packages, snack boxes, dessert tables, gift vouchers, corporate special birthday cakes and custom bulk orders are available. Please contact us for further details.

For every purchase of entremet (whole cake), we provide complimentary chocolate inscriptions and a box of celebration essentials (a plastic knife, a pack of candle sticks and a lighter). Complimentary greeting card & ribbon are also available upon request and availability.

At HOWEY, we are committed to using only the finest quality ingredients available in all our products. We use couverture chocolates, European dairy and careful selection of local and imported ingredients in the kitchen. Each of the creation that HOWEY offers is handmade by a team of trained and talented chefs and cooks in our production kitchen.

All our products are freshly made in-store daily and have a limited shelf life. Please keep all products in the chiller (5*C) at all time and consume within the recommended shelf life:

• Entremets (Whole Cake) 3-4 Days
• Petit Gateaux & Pies 2 Days
• Macarons 4-5 Days

After the time frame, slight deterioration of the product finishing may appear, however, the taste will not differ much. To get maximum enjoyment of your HOWEY products, we recommend you to consume within the suggested shelf life.

Please be advised that due to the warnings on some ingredients used at our kitchen, there may be traces of nuts, soy, dairy, and wheat products in all our products.

All our products are pork-free, however, some cakes may contain alcohol. Please contact us for further information. 

It is important to remember that all cakes and macarons are very delicate and fragile. To avoid any damage during transportation, we recommend that you keep your boxes flat at all times and avoid placing under the sunlight. The floor or boot of your car is the best place, never on the back seat. Please ensure your boxes are secure and will not slide around. We highly suggest not transporting cakes with a motorcycle.

Please note that once your cakes are in your care, it is important to follow these instructions as we will not take any responsibility for any damage incurred after you pick up the cakes.

In case of cancellation or postponement of your order, please give us a written notification or phonecall at least 24 (twenty four) hours before the pick up or delivery date. Cancellation on the day will incur 100% surcharge.

HOWEY cannot be held responsible for circumstances beyond its control, such as cancellation due to new law & regulations, force majeure (riots, terrorist attack, insurrection and natural disaster such as fire, earthquakes, virus outbreak etc) and other similar events. If any mentioned event occurs, HOWEY will assist clients to make an alternative arrangement to the best of its capacity. In the event of any cancellation, HOWEY will not refund or transfer the deposit made.

We are confident that you will love our products. We understand that there may be cases when things do not go accordingly nor perfectly as we intend. If you are not fully satisfied with our products, please reach us within the same day with the detail of products and receipt as proof of purchase. We will, at discretion, arrange a replacement or product refund for you.

Please order carefully as we cannot exchange or refund goods due to the perishable nature and improper handling of our products.